Future CX – Blending Physical & Digital Experiences
Virtual/OnlineToday’s businesses navigate many customer channels and interactions. Think, mobile apps, websites, social media platforms and brick and mortar stores. Evolving customer demands, disruption and proliferating channels highlight the need for organizations to create flexible and futureproof customer experiences. Topics will include: Building Customer Journeys that Seamlessly Blend Physical and Digital CX Reimagine Your Customer […]