How Great Organizations Empower Customer Experience Teams

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How Great Organizations Empower Customer Experience Teams

August 17 - August 18

Free

Today’s teams need to operate cohesively like never before, as they manage the pace of both technological change and customer needs and demands. See inside the operations of top performing customer experience teams, and improve your organization’s CX outcomes.

Topics will include:

  • Cultivating Operational Agility: Leadership, Culture and How New Tech Like Headless, Composable/MACH and Low Code Change the Game
  • Modern Customer Journey Tools & Practices for Deep Empathy and Team Alignment
  • Customer Data Management for Employee Empowerment & Intelligent Experiences
  • Operationalizing Voice of the Customer and Empowering the Frontline
  • The Human Factor: Blending AI, Insights and Conversations to Solve Customer Pains

Details

Start:
August 17
End:
August 18
Cost:
Free
Event Category:
Website:
https://www.dxsummit.com/virtual-conference-aug-2022/

Organiser

Content Marketing Institute
View Organiser Website

Venue

Virtual/Online

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