Today’s teams need to operate cohesively like never before, as they manage the pace of both technological change and customer needs and demands. See inside the operations of top performing customer experience teams, and improve your organization’s CX outcomes.

Topics will include:

• Cultivating Operational Agility: Leadership, Culture and How New Tech Like Headless, Composable/MACH and Low Code Change the Game
• Modern Customer Journey Tools & Practices for Deep Empathy and Team Alignment
• Customer Data Management for Employee Empowerment & Intelligent Experiences
• Operationalizing Voice of the Customer and Empowering the Frontline
• The Human Factor: Blending AI, Insights and Conversations to Solve Customer Pains